Help and Contact

Contact

Email us at info@aqlis.de. To help us help you quickly, please include:

• your device and iOS version,
• your Ringcade version (at the bottom of Settings in the app),
• what happened and in which level.

We usually reply within 3 business days.

How to play

Turning: Drag a row or column one space along with your finger. Stones that leave on the right come back in on the left; what leaves at the top comes back in at the bottom. If a wall stands in the row, only the section between the walls where your finger is turns. A move only counts if three matching stones line up afterwards; otherwise the row springs back and costs no move.

Popping and merging: Three or more matching stones in a row pop. Matching means: same colour and same level. Stones above fall down. If a stone lands on a matching one, the two merge into the next level (level 2 with a white rim, level 3 with a gold rim). Four in a row make a strand: a special stone that clears its row up to the wall. The app explains further special stones and obstacles when they first appear; you find all the ones you have seen so far in Settings under "How to play".

Crowns: For each level you solve you get 1 to 3 crowns, depending on your score. You can replay solved levels at any time; your best score and the most crowns count. Crowns open a crown chest in each episode.

Lives: If you lose a level, it costs a life. You have at most 5 lives; one comes back every 30 minutes. The daily level costs no life.

Daily level: Every day there is one board, the same for everyone. Your first attempt counts for the leaderboard (more under "Daily level and Game Center"). If you play on several days in a row, your streak grows.

Boosters: Boosters cost no move. You cannot use boosters in the daily level.

• Needle: Tap a stone and it pops.
• Pipette: Tap a stone and it goes up one level.
• Activator: Choose a colour and all level-1 stones of that colour pop.
• Spatula: One free turn, even if no three matching stones line up afterwards.

Start boosters: Chosen before a level, they place a special stone on the board from the start.

Purchases

What you can buy: booster packs (small, medium, large; medium and large include start boosters), "Refill lives" and extra moves after a lost level. Every level can be played without buying anything. Nothing can be bought in the daily level.

Why there is no "Restore purchases" button: All purchases in Ringcade are consumables, which Apple cannot restore. Instead, Ringcade syncs your stock of boosters, start boosters, extra moves and lives via iCloud: with iCloud turned on, it is the same on all devices with the same Apple Account and comes back after you delete the app or on a new iPhone. Without iCloud, your stock stays only on the device you bought it on and is lost if you delete the app. Purchased boosters and extra moves never expire.

Purchase not credited: Open Ringcade again with an internet connection. The app credits every purchase exactly once, even if it was interrupted. If a purchase is waiting for approval (for example "Ask to Buy" in Family Sharing), the shop shows this; the purchase is credited once approved.

Refunds: Purchases are handled by Apple. You can request a refund from Apple at https://reportaproblem.apple.com.

Progress and iCloud

• What syncs via iCloud: your best score and crowns per level, your daily runs and your streak, and your stock of boosters, start boosters, extra moves and lives, on all devices with the same Apple Account and iCloud turned on.
• What stays on the device: your settings, the tutorial and the level in progress.
• Without iCloud: Ringcade saves on the device only and shows a note in Settings.
• After a crash: The level in progress continues where you left off.

Daily level and Game Center

• Every day, everyone gets the same daily level. A new one starts at 00:00 UTC.
• The daily level unlocks once you have solved level 22.
• Only your first attempt counts for the leaderboard. Further runs are practice.
• The leaderboard, the daily challenge and achievements require Game Center. You can sign in when you open the daily level or the leaderboard, or in iOS Settings under Game Center. Everything is playable without signing in.
• Daily results from before you sign in are not submitted later; after signing in, your next daily levels count. Achievements are submitted after you sign in.
• After a daily level you can send your result card through the iOS share sheet.

Notifications

Ringcade can remind you once in the evening about the new daily level, by default at 6 pm. If you have already played it that day, there is no reminder. You find the reminder and the time in the app's settings. You can also turn notifications off completely in iOS Settings under Notifications → Ringcade.

Widget

Ringcade has a Home Screen widget. It shows the daily level, your streak and your path. Touch and hold the Home Screen, tap Edit, then Add Widget, and choose Ringcade.

Deleting your data

• Delete everything: In the app, tap Settings → Legal → "Delete progress" and confirm. The app deletes your levels, crowns, daily history, stock and settings on this device and in iCloud, on all devices with your Apple Account. Purchased boosters are lost too. This cannot be undone; Ringcade then starts over.
• Delete only the app: This removes the data on the device. With iCloud, your progress and stock come back when you reinstall. To delete them as well, use "Delete progress" first.
• Game Center: Leaderboards and achievements are managed by Apple; "Delete progress" does not delete them. You can sign out in iOS Settings under Game Center; you can manage your data held by Apple at https://privacy.apple.com.
• Emails to us: Write to us and we will delete your messages.

Ringcade has no user account with us, so there is no account to delete.

Version and requirements

• iPhone with iOS 18 or later, portrait.
• Languages: English, German, Spanish, French, Portuguese (Brazil).
• You can see the installed version at the bottom of Settings and under Legal in the app.

Legal

• Privacy Policy
• Legal Notice
• Terms of use: Apple's Standard Licensed Application End User License Agreement applies (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/).